Session Timing
Sessions begin at the scheduled time.
A 15-minute grace period is allowed if a client arrives late.
If the client arrives within the grace period, the session may extend up to 15 minutes past the scheduled end time.
Sessions will never extend more than 15 minutes past the originally scheduled end time.
Cancellations and Rescheduling
Clients may cancel or reschedule with at least 24 hours’ notice.
Each package of 10 sessions includes one same-day cancellation without penalty.
Each package of 20 sessions includes three same-day cancellations without penalty.
Additional same-day cancellations will result in the session being counted as used.
Refunds
Payments for sessions or packages are non-refundable.
If a client cannot use their sessions, they may:
Transfer sessions to another person, or
Reschedule within the agreed timeframe.
Packages & Expiration
One time classes must be used within two weeks of purchase.
Packages of 10 sessions must be used within 4 months of purchase.
Packages of 20 classes must be used within 8 months of purchase.
Any unused sessions after the allotted time period will be forfeited.